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Frequently Asked

Questions

PRIVACY AND SECURITY

What is your privacy policy?

We care about the privacy of our customers. Please read our entire Privacy Policy.

Is my credit card information kept secure?

We use Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.

Are there other ways to order if I am not comfortable providing my credit card info online?

If you don’t wish to shop online, you may order by phone, fax or mail.

Are there other ways to order if I am not comfortable providing my credit card info online?

If you don’t wish to shop online, you may order by phone, fax or mail.

PRODUCTS

Is this product going to work for me?

Anyone who makes claims and guarantees their product will definitely work for you is one to stay clear of. Even with prescription medications with extensive clinical research and FDA approvals there is no guarantee. Why, because every human is different, with varying underlying conditions and biology and what works for one may not work for another and in certain cases may produce adverse effects.  Which is why we offer a no questions asked 100% satisfaction guarantee. If it doesn’t meet your expectations, then simply return the unused product.

Further, a product sold as a dietary supplement and promoted on its label or in labeling as a treatment, prevention or cure for a specific disease or condition would be considered by the FDA an unapproved–and thus illegal–drug. Which is why there is a requirement stating this product is not intended to “diagnose, treat, cure or prevent any disease,” because only a drug can legally make such a claim.

HOW LONG DOES IT TAKE TO RECOGNIZING RESULTS?

There are innumerable factors that go into answering such a question with no definitive answers. Anyone, who states they can identify when a “supplement” will take effect is making unsubstantiated claims. Factors to be considered when supplements or anything ingested take effect include but are not limited to: age, weight, height, gender, medical history and what other medications or supplements are being taken.

Further, a product sold as a dietary supplement and promoted on its label or in labeling as a treatment, prevention or cure for a specific disease or condition would be considered by the FDA an unapproved–and thus illegal–drug. Which is why there is a requirement stating this product is not intended to “diagnose, treat, cure or prevent any disease,” because only a drug can legally make such a claim.

WHERE ARE YOUR ITEMS MANUFACTURED?

All our products are manufactured in the United States.

WHERE CAN I VIEW THE SUPPLEMENT FACTS FOR A PRODUCT?

You can find them in 2 locations on the product landing page. One of the product images available is the Supplement Panel from the package and additionally when scrolling down under the product image you will also find the Supplement Facts panel. If you have more questions on the Supplement Facts you may contact us at info@wellnesslabsrx.com

WHAT IF I HAVE TROUBLE SWALLOWING THE CAPSULES?

We make the supplements in various forms such as liquid, gummies and topicals. You can also open the capsule and mix its contents in water and drink.

We make the supplements in various forms such as liquid, gummies and topicals. You can also open the capsule and mix its contents in water and drink.

WHAT IS THE SHELF LIFE OF THE PRODUCTS?

Expiration dates are marked on the bottle but typically are 2 years from the date of manufacture.

CAN I TAKE MULTIPLE SUPPLEMENTS TOGETHER?

The only one that can answer this question safely is your healthcare professional who is familiar with your history.

WHERE CAN I FIND MORE INFORMATION ON THE PRODUCT INGREDIENTS?

There are many “trusted” sources online beginning with the National Institute of Health. In the non-government sector there are sources such as WebMD.

Order Status

HOW CAN I FIND OUT MY ORDER STATUS?

Ensure you have received a shipping confirmation email and locate the tracking number. You can input the tracking number to the shipping service provide product tracking tool.

WILL I BE NOTIFIED WHEN MY BACKORDERED ITEM WILL BE AVAILABLE OR IF THE EXPECTED SHIP DATE CHANGES?

If one of our items is on backorder, we will provide an estimated ship date in your order confirmation email. If we are unable to ship your product by this date, we will provide you with an updated estimated ship date via email. If your product is not in stock by this updated, estimated ship date, you will be notified via email that the item(s) has been cancelled.

I'M MISSING AN ITEM FROM MY ORDER. WHAT DO I DO?

If an item has is missing from your order, please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)

Accounts

ACCOUNTS

If you want to purchase products online you must set up an account. However, you don’t need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

I have changed my address, email address and/or credit card. How do I change my account information?

Click on My Account at the very top of the home page. Log in using your current email address and password. You’ll then be able to change your account information, including credit card, billing and/or shipping address, email address and password.

I've forgotten the password for my account. What should I do?

If an item has isClick on My Account at the very top of the home page. Scroll down to the “Forgot Your Password” section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us. missing from your order, please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)

How do I "Sign out" of my account?

If an item has isIf you are using a public computer, you will want to log off, or “Sign out” of your account, before you leave the computer. You’ll be able to tell if you are signed in by the options you see in the upper-right navigation bar.Click on My Account at the very top of the home page. Scroll down to the “Forgot Your Password” section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us. missing from your order, please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)

If you are signed in:

You will see your name in the upper-right navigation bar. If you hover over your name, the final option on the list will be ‘sign out.’ Click this option and you will be signed out. You can sign in and out at any time by clicking the portrait in the upper right by the search bar.

What kind of password do I need to set up an account?

To keep your info safe, make sure your password contains at least one (1) upper case letter and one (1) lower case letter, one (1) number and eight (8) or more characters.

Do I have to change my password if I’ve already got an account?

No. Only if you update or reset your password, you’ll need to follow the new password guidelines.

I’m locked out! How do I get back in?

Just click on Forgot Password and follow the instructions. Once you reset your password, your account will be unlocked. Or you can give us a call and we’ll help you out.

Orders & Payments

HOW DO I PLACE AN ORDER?
1) Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.

2) When you have added all the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.

3) Enter your billing, shipping and payment information as directed.

4) Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.

CAN I MAKE CHANGES TO MY ORDER AFTER I HAVE SUBMITTED IT?
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we can attempt to make changes but only if the shipment has not already been packed.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN SUBMITTED?
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we can attempt to make changes but only if the shipment has not already been packed.
WHEN AM I CHARGED FOR THE ITEMS THAT I ORDERED?
Your credit card is charged once your order is shipped from our warehouse. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. However, you are only charged once an item(s) ship from our warehouse.
I ORDER THE SAME PRODUCTS EACH TIME. CAN I BE SET UP TO RECEIVE THEM AUTOMATICALLY?
Yes! You can enroll in our SUBSCRIPTION program and set up your favorite products to automatically be delivered to you on a frequency that you select.
CAN I VIEW ORDERS I'VE PLACED IN THE PAST?
Yes. Click on the “My Account” option at the very top of the home page. Log in using your email address and password. You’ll then be able to view your order history.
WILL YOU NOTIFY ME IF THERE ARE PROBLEMS WITH MY ORDER?
We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, Mastercard, American Express, Discover.
DO I NEED TO PAY SALES TAX WITH MY ORDER?
Sales Tax is charged on shipments to jurisdictions where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item is shipped to. Items sent to APO / FPO/ PPO military addresses are not subject to taxes.
Taxes are estimated to the best of our ability and will be final on your order confirmation.

The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states. Tax will be refunded for returned items.

Shipping Questions

WHAT SHIPPING METHODS ARE AVAILABLE?
We preference shipping by United States Postal Service (USPS) but also can use FedEx and UPS. Other shipping methods are available but may incur additional charges.
WHAT ARE THE REQUIREMENTS FOR FREE SHIPPING?
Orders of $25 or greater receive free shipping by USPS in the United States, Puerto Rico, Guam and U.S. Virgin Islands. Your total purchase must reach the designated amount after any discounts are applied and prior to the costs of shipping and tax.
WHAT IF I PLACE AN ORDER AND AN ITEM IS ON BACK ORDER DO I STILL GET FREE SHIPPING IF ITS PART OF A TOTAL ORDER OF $25 OR MORE?
Yes. When available, the back-ordered item(s) will ship, free of charge to the customer.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Domestic orders will be packed and shipped within 1 business day, pending verification of billing information and the shipping method selected. International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible but cannot be shipped out the same day.
WHERE ARE YOU SHIPPING MY ORDER FROM?
Our current distribution center is located in Metropolitan New York.
DO YOU REFRIGERATE PRODUCTS DURING SHIPPING?
Products are kept in a controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.
MY ORDER NEEDED VERIFICATION; WILL IT SHIP TODAY?
If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.
CAN I ORDER AN ITEM THAT IS OUT OF STOCK?
Yes. If an item is backordered, we will ship the balance of your order immediately and send your backordered item when it becomes available at no additional shipping charge.
WHAT IS A PRODUCT HAS BEEN DISCONTINUED?
We apologize but we are not able to offer products that have been discontinued.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes, but requirements on each dietary supplement can vary from country to country and are fluid. So please inquire and we can provide a current answer.
HOW CAN I DETERMINE THE EXACT SHIPPING COST FOR INTERNATIONAL ORDERS?
International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.
I'M UNABLE TO SUBMIT AN INTERNATIONAL ORDER WITH A DIFFERENT "SHIP-TO" ADDRESS THAN MY OWN. WHAT DO I DO?
In order to ensure the security of your account information, all international orders placed on the web must be sent to the billing address on file with your credit card company.

Return Policy

HOW CAN I GET A REFUND?
We have a 100% satisfaction guarantee with a no questions asked refund policy. If you are not satisfied with any of our products simply email us at returns@wellnesslabsrx.com and we will provide a return authorization. Please note we do not refund shipping costs.
WHAT IS YOUR RETURN ADDRESS FOR PHONE OR WEBSITE ORDERS?
Health & Wellness Associates, Inc.
Attention: Returns Department

48 Mall Drive

Commack, New York 11725 USA

WHAT SHOULD I DO IF MY ITEMS ARRIVE DAMAGED OR DEFECTIVE?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at customercare@wellnesslabsrx.com or call us at 1 (631) 754-3000. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?
If you received the wrong product, flavor, size or color, simply e-mail us at customercare@wellnesslabsrx.com or call us at 1 (631) 754-3000. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.

Subscriptions

HOW DO SUBSCRIPTIONS WORK?
Subscriptions are the most convenient way to enjoy your favorites Wellness LabsRX™ products. We automatically ship the items you want based on the frequency you choose, and you get a great deal every time!

You always have complete control over your subscription orders. We’ll send an email or text reminder days before each order ships, as well as a notification when your order is placed. You can easily skip an upcoming order or change your delivery frequency, order date, or quantity by visiting SUBSCRIPTIONS. Changes can be made any time before the next scheduled shipment date, and you can cancel your subscription at any time.

HOW MUCH WILL I BE CHARGED FOR EVERY SUBSCRIPTION ORDER?
There is no extra cost to participate in a subscription program. In fact, subscriptions give you three additional ways to save! (Exclusions apply*)
Save 10% on your initial subscription purchase and future recurring orders

Best Price Guaranteed: We’ll lock down your savings with a 14-day lookback to ensure that you’ve gotten the best price possible

Enjoy Free Shipping on all your recurring AUTO DELIVERY orders, as long as your subscribed items total $24.99 after discounts and before tax

*Details: Take 10% off every purchase (inclusive of initial purchase) you make under our Subscriptions program, exclusive of the cost of shipping and tax. Except with respect to your initial order under the Subscription program, the 10% discount will be taken off the lowest advertised price for such product on wellnesslabsrx.com during the previous 14 calendar days, exclusive of any coupon offers and promotional prices. Free shipping applies to subscription replenishment orders when the total value of all subscribed items exceeds $24.99 after the 10% discount is applied.

WHAT HAPPENS IF MY SUBSCRIPTION PRODUCT ORDER IS OUT OF STOCK?
Due to changing demands there are times occasionally where we are out of stock. As soon as the item becomes available your order will immediately be processed.